| |
|
INSIDE VIEW |
Leadership - What Will Happen if Nothing Changes? - By Gregg Thompson
Many of us who lead organizations go through a very similar routine this time of the year. We start by admonishing ourselves for the mistakes of the past year -the projects left undone and the opportunities not seized. We grit our teeth, clean off our desks, start a fresh notebook and resolve to make significant changes in the way we will work in the coming year. Year after year, the same resolutions are made:
...more
Food & Beverage - How to Avoid a Price War with Your Competitors - By Ken Burgin
A customer phones, and their first question is one you hate: 'How much are the main courses at your place?' or 'What are your cheapest party menus?'
...more
What the Heck is Hotel Website PageRank, Anyway? A Hotel Marketers Guide to Understanding Website PageRank - By Neil Salerno
Among the many terms often mentioned among web site knowledgeable people is PageRank. In reality, it has great importance, although I don't think there is a popular consensus for why it is so important to a web site, nor how it functions.
...more
Six Principles for Creating the Ultimate Customer Experience - By Dr. Rick Johnson
Service excellence starts with Inside Sales? Since customers buy expectations when they do business with your company, Inside Sales must be skilled at building sales relationships. Remember, 'Perceived Value Drives Customer Expectation' - 'Performance Value Drives Customer Satisfaction'. So exactly what does that mean?
...more
Back to Departments
|
|
 |
| |
|
FEATURED SITE |
National Retail Federation
The National Retail Federation is the world's largest retail trade association, with membership that comprises all retail formats and channels of distribution including department, specialty, discount, catalog, Internet, independent stores, chain restaurants, drug stores and grocery stores as well as the industry's key trading partners of retail goods and services.
...more
Back to Departments
|
|
|
|
| |
|
FEATURED SUPPLIER |
|
|
|
|
|
FEATURED MAGAZINE |
Official Meeting Planners Guides Look to the Official Meeting Planners Guides for the latest on meeting properties and facilities, destinations, attractions and services. They're the guides planners rely on for the latest in meeting information.
The Official Meeting Planners Guide is the source for planning meetings throughout North America and the Caribbean. Published as separate editions, the print and digital Official Meeting Planner Guides to Florida, Mexico, Golf Meetings and Incentives offer planners the information they need to plan a successful meeting.
Geographic Eligibility: USA, Canada
more info
Back to Departments
|
|
|
|
| |
|
UPCOMING
INDUSTRY EVENTS |
|
|
| |
|
FEATURED BOOK |
Execution: The Discipline of Getting Things Done
From Library Journal
Bossidy, an award-winning executive at General Electric and Allied Signal, came out of retirement to tend to Honeywell (and bring it back to prominence) after it failed to merge with General Electric. Charan has taught at Harvard and Kellogg Business Schools. Collaborating with editor and writer Burck, they present the viewpoint that execution (that is, linking a company's people, strategy, and operations) is what will determine success in today's business world.
...more
Back to Departments
|
|
| |
|
|
|
|
|
Ads
by Nevistas |
|
|
|
|
|
OnState CallCenter for Skype |
 |
Inbound/Outbound, Voice and Chat from $38/mo -- OnState CallCenter for Skype is the world's most affordable customer-service solution. Local and toll-free in over 30 countries!
Toll-free: 866.532.5036 |
| www.on-state.com |
|
|
|
|
|
|
|
|
Vizergy |
 |
|
VIZERGY is an Internet marketing company that empowers hotels and resorts to drive revenue through the Internet. |
| www.vizergy.com |
|
|
|
|
|
|
|
|
