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Management |
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Why Sensitivity Training Is Insensitive and Patronizing - By Simma Lieberman
I've often been asked if I 'do sensitivity training' - I found myself getting irritated by the very term 'sensitivity training', and didn't know why I had such a visceral reaction.
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Personalized Hospitality Excellence Still A Deliverable! - By Doug Kennedy
Despite all the negative publicity we read these days about the erosion of customer service, genuine, authentic hospitality is still being delivered daily by frontline superstars.
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Driving REVPAR in the Current Economy: The Shift from Managing Demand to Generating Demand - By Carol Verret
In the past eighteen months, demand has remained relatively flat while rate has increased by between 7% in 2007 and almost 9% in 2006. The consumer that seemed so resilient to rising hotel rates has 'collapsed', in the words of Bernie Sternlicht, Chairman and CEO of Starwood, pressured by rising gas prices and the resulting cost of goods, not to mention the loss of equity in their largest investment, their homes. (BTNOnline, June 2, 2008))
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How to Make Safety a Marketing Plus, Not a Nuisance - By Ken Burgin
We all know about the bureauracy: forms to fill out, insurance costs, extra training and endless inspections.
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Market Reports |
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Canadian Occupancy, ADR, RevPAR - Week Ending June 14, 2008
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes weekly occupancy and average room rates from major cities in Canada.
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Monthly U.S. Lodging Performance May 2008
Monthly summary of Occupancy, ADR and REVPar for the United States.
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May 2008 Canadian Lodging Outlook
Published in conjunction with STR (Smith Travel Research) and endorsed by the Hotel Association of Canada. This publication summarizes occupancy and average room rates from major cities in Canada.
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HVS Market Intelligence Report: San Antonio, Texas - By Shannon Sampson
Texas' second-largest city is experiencing growth never before seen in its long and storied history.
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Overview of the Japanese Lodging Industry and Its Investment Trends - Past, Present, and Future - By Emily Smith
Japan's lodging industry has been shaped by cultural and economic forces that have historically dissuaded many Western hotel brands from becoming participants. However, recent investment trends have opened the door for these brands.
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May 2008 Global Hotel Review
This report includes occupancy (Occ), average daily rate (ADR), and revenue per available room (RevPAR) for selected markets and countries for February 2007.
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Fourth Consecutive Year of Growth in 2007 for Europe's Tourism
ETC report confirms that Europe's tourism growth has continued to exceed the long-term UNWTO forecast
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International Visitation and Spending Up in the First Quarter of 2008
The U.S. Department of Commerce today announced international visitation to the United States rose 15 percent, and visitor spending increased by 20 percent in the first quarter of 2008 over last year. In March 2008, visitation to the United States climbed substantially to 4.7 million, an increase of 19 percent over March 2007.
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Emerging Tourism Markets - The Coming Economic Boom
International tourism in emerging & developing markets has grown at an average rate of 6-8% over the past decade. Twice the rate of industrialized countries.
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Weekly U.S. Lodging Performance for the week of June 15, 2008 - June 21, 2008
Weekly summary of Occupancy, ADR and REVPar for the United States.
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