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  Bed and Breakfast Wire - Steven Ferry News

 Thursday December 4th, 2008 
  Page 1 of 1  
Steven Ferry Hotel Butlers-Lynch or Lynchpin? - By Steven Ferry
Butlers were first introduced to hotels with great success to the bottom line and guest satisfaction in the 1980s. The last few years hav...
2008-08-13   Features  more...
 
Steven Ferry Taming the Guest from Hel - By Steven Ferry
Back in 2006, the concept of the Guest from Hell was introduced to the industry in two articles entitled Besting and then Muzzling the Gu...
2008-05-21   Features  more...
 
Steven Ferry Milking Sacred Cows - By Steven Ferry
It is somewhat ambitious for an article on hospitality to move beyond the immediate zone of hospitality, but trends outside the industry ...
2007-10-18   Environmental 5 Comments more...
 
Steven Ferry What To Do If There's Nobody at Home - By Steven Ferry
We all know what are right attitude and good service, but how does one bring them about in others? The answer to that question should be ...
2007-01-09   Features  more...
 
Steven Ferry So How Was Your Butler? - By Steven Ferry
Ratings Keep Hotels Honest & Validates Serious Players
2006-11-06   Features  more...
 
Steven Ferry Muzzling the Guest From Hell - By Steven Ferry
If response to an article is anything to go by, the recent one about Besting the Guest from Hell hit the spot for a number of readers.
2006-10-26   Features 3 Comments more...
 
Steven Ferry Thinking Globally, Acting Locally - By Steve Ferry
How does one turn individuals from no matter what culture, country, familial and social background, who follow certain moral codes or not...
2006-07-20   Features  more...
 
Steven Ferry Besting the Guest from Hell - By Steven Ferry
'You call this a five star-hotel? I've been in Motel 6's that provided better service. You people are all the same, slipping service stan...
2006-07-14   Features 4 Comments more...
 
Steven Ferry Thin Red Line Or Red Ink? Deterring Terrorism - By Steven Ferry
The likelihood that any single hotel will be the target of a terrorist act is very small indeed, given the number of hotels in the world.
2005-11-23   Features  more...
 
Steven Ferry Ask Not What The Butler Did, But What He Can Do For Your Hotel - By Steven Ferry
The Hotel Butler - Recognizing the Value Butlers Bring to the Bottom Line
2005-10-17   Features  more...
 
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