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INSIDE VIEW |
Leadership Training with Limited Resources - By Patrick Yearout
Leadership is a complex concept that comprises many different elements. It involves creating a vision, communicating, influencing, taking action, making decision and achieving goals.
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Tips for Managing Online Hotel Reviews: An Interview With TripAdvisor - By Daniel Edward Craig
Social media is all about managing your hotel’s online reputation, and no platform wields more influence on travel decisions than TripAdvisor. Recently, I interviewed April Robb, TripAdvisor’s Social Media Program Manager, responsible for social media outreach, brand monitoring, and blogger relations. She offered up some great advice to hoteliers for managing online reviews.
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Hotel Hospitality Training Tips For The Era Of Social Networking - By Doug Kennedy
Remember in 'the good old days' when 'all' we had to worry about from a negative guest was that they would tell their family, friends, and co-workers?
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Effective Pricing & Revenue Management Tactics for a Post-Recession World - By Francois Mourier
The Smith Travel Research Hotel Data Conference last month revealed that more than 50% of hotel industry professionals believe that industry-wide RevPAR rates will not recover until the third quarter of 2010 or after.
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FEATURED SUPPLIER |
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FEATURED MAGAZINE |
Profit Magazine Profit Magazine: The Executive's Guide to Oracle Applications
Published quarterly, Profit Magazine is distributed to more than 110,000 C-level executives* and provides business leaders with a road map on turning their technology investments into top and bottom line advantages. Profit Magazine illuminates the business impact of technology and provides industry and line-of-business intelligence for your specific challenges. At the same time, Profit Magazine also wants to shed light on Oracle's product and service strategies and how they'll impact your business - today, and in the years to come.
Geographic Eligibility: International
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UPCOMING
INDUSTRY EVENTS |
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FEATURED BOOK |
Loyalty Rules! How Leaders Build Lasting Relationships in the Digital Age
It's trendy these days to decry a lack of loyalty among employers, employees, customers, and even investors, and blame it for everything from drops in business profitability to the decline of civilized society. But Frederick F. Reichheld, a Bain & Company director emeritus, insists that loyalty lives--and, in fact, remains a major reason for the success enjoyed by some of the leading names in both the Old and New Economies. Loyalty Rules, his follow-up to 1996's The Loyalty Effect, shows how practices that built such relationships in organizations like Harley-Davidson, Enterprise Rent-a-Car, Cisco Systems, and the U.S. Marine Corps help improve the atmosphere for all concerned and aid in producing better bottom-line results. The bulk of the book focuses on specific, real-world applications of Reichheld's Six Principles of Loyalty: in Preach What You Practice, for example, he outlines various ways that loyalty leaders can articulate relevant concepts while clarifying how these same philosophical foundations are ... not just feel-good platitudes. Reichheld also includes sample questionnaires from his Acid Test Survey, a critical part of the prescribed diagnosis-and-remedy program that is freely available on the author's Web site. --Howard Rothman
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