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Bed and Breakfast Industry Trends - Management

Monday December 1st, 2008

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	GMs - How User Generated Review Sites Can Make you a Better Manager! - By Carol Verret
	User generated review sites are the ultimate mystery shopping experience - only they are free! This is the guest speaking directly to you...


	2007-09-24	Management	more...

	Why Some Hoteliers Excel and Others Don't - By Neil Salerno
	Last week, I had the pleasure of speaking at a senior management conference for a hotel company celebrating its tenth anniversary. Their ...


	2007-09-04	Management	more...

	How to Use Facebook to Market your Restaurant, Cafe, Hotel or Bar - By Ken Burgin
	Facebook is the hot new way to connect with people. It has millions of members worldwide, and thousands of them are within your area. It'...


	2007-08-27	Management	more...

	Five Things Hoteliers Can Do, Today, to Improve Sales - By Neil Salerno
	First, stop thinking that lowering your rates will sell more rooms and increase room revenue. It may sell a few more rooms, but it rarely...


	2007-08-23	Management	more...

	Six Thinking Hats - By Sandi Spivey
	What makes a twelve-dollar hamburger worth twelve dollars? Hint: It's not just the Certified Angus Beef.


	2007-08-21	Management	more...

	Web 2.0 And Hotel Sales Strategies For 2008 - By Carol Verret
	What Are Your Clients Saying About You?


	2007-08-20	Management	more...

	Putting the 'Hospitality' back in the Hospitality Industry - By Brenda Fields
	What other industry is so directly involved with serving its customers in many significant areas to their well being? Food, drink, and sl...


	2007-07-24	Management	more...

	Hotel Sales Training - Nobody Does What Nobody Checks!- By Carol Verret
	When Marriott lowers its expectations for REVPAR growth for the balance of 2007 we should all pay attention. (USA Today, July 13) Marriot...


	2007-07-23	Management	more...

	Cornell Roundtable Suggests that Innovation Comes from What Customers Don't Say
	As hospitality industry marketers seek to innovate and improve operations, most work hard to learn what their customers want-often asking...


	2007-06-12	Management	more...

	Overcoming: 'Now Is Just Not A Good Time For Training' - By Doug Kennedy
	Being in the business of providing outside training support for hotels representing all market segments, I never cease to be amazed by nu...


	2007-06-11	Management	more...

	A Guest Experience That Cannot be Copied or Cloned - By Peter McAlpine
	Some Implications for the Hotel Industry


	2007-05-30	Management	more...

	The True Story Of Two Difficult Guests - By Doug Kennedy
	As a hospitality industry trainer, I've often said there's no such thing as difficult guests; just nice people going through rough spots ...


	2007-05-10	Management	more...

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