Bed and Breakfast Industry Trends - Management

There should be no such thing as 'limited service' in hotels or hospitality - More

It is official; the walls on every hotel worldwide are now made of glass and are completely transparent; the outside world can now see into your hotel lobby and witness how real guest are treated in the real-world daily. - More

With most hotels and call centers seeing an increase in inquiry calls as demand rebounds in markets, it is more important than ever for your frontline sales representatives to maximize their call conversions and total revenue sold vs. goal. Depending on the type of lodging operation or call center, and of course your targeted market segments, t... - More

One common theme of most hotel industry hospitality training programs is an emphasis on encouraging frontline associates to be pro-active in anticipating needs in advance and in voluntarily mentioning additional, relevant details. Yet in order to deliver pro-active hospitality, frontline associates must first possess a strong working knowledge ... - More

With Both STR and PKF updating their recent forecasts to reflect increases in both occupancy and ADR, as thus are seeing increases in RevPAR and profits, many hotels and resorts will find unexpectedly high demand for the remainder of the calendar year. This is especially true for destination beach resorts on the Atlantic Seaboard this summer, m... - More

More than any other auto manufacturer, Japan's Toyota has built its name on quality. Now, the identity of the world's largest car maker is in question as it recalls millions of vehicles because they may suddenly accelerate, putting the lives of drivers and their passengers at risk. - More

Learn the most effective methods for utilizing an at-home agent model to achieve growth and retain customer loyalty. - More

The national media is focusing most of its attention on the Congressional debate over healthcare. But businesses need to be on-guard as many predict an anti-business employment legislation tsunami once the current logjam breaks. - More

Unless we have been living under a rock for the past year, we would know that the world's economy has plummeted and that the hospitality industry worldwide has experienced an unprecedented drop in RevPAR, the primary indicator of profitability. As the world is adjusting to this new economy, the hospitality industry is searching for ways to recover. - More

As the economic environment continues to fluctuate, many organizations are asking themselves what strategies they can pursue to bring tangible business benefits while taking stock of the economic conditions. - More